CHOOSE YOUR PURPOSEWill it be for chopping vegetables, cutting meat, slicing fish, or do you need a versatile option? Your primary use will guide your choice.
2
SELECT YOUR MATERIALStainless steel is low-maintenance and rust-resistant, while carbon steel provides sharper edges and easy sharpening. Also, consider the finish for added durability and style.
3
CHOOSE HANDLESelect a handle that feels right for you. We offer traditional Japanese, sturdy Western, and exclusive limited edition designs to ensure a perfect grip.
Orders are typically processed within 24 hours, after which they'll be dispatched via trusted carriers such
as USPS, UPS, or FedEx. Delivery times vary depending on your location, but generally, orders arrive
within 3–5 business days for the US, and approximately 7–14 days for other international
destinations. You'll receive email notifications and tracking links immediately after shipment.
2. Do you ship internationally?
Absolutely! We offer free worldwide shipping on all orders. Delivery times vary depending on your location,
but generally, orders arrive within 3–5 business days for the US, and approximately 7–14 days for
other international destinations. You'll receive email notifications and tracking links immediately after
shipment.
3. Can I track my order once it's shipped?
Yes! Once your order is dispatched, you’ll automatically receive a detailed email with a tracking number and
link. You can easily follow your shipment's progress online at any time. If you encounter any issues or
delays, feel free to contact our customer service for assistance.
🔪 Product & Usage
4. Are Kasumi Japans really rust-resistant?
Kasumi Japans are highly rust-resistant due to their premium VG-10 stainless steel cladding. However, it's
important to follow basic knife-care guidelines. Always hand-wash the knife with mild detergent, rinse it
thoroughly, and dry it immediately after use. Proper care ensures your knife remains rust-free and in
excellent condition for years to come.
5. What’s special about Blue Steel #2?
Blue Steel #2 is a superior type of carbon steel that's treasured by professional chefs for its extraordinary
sharpness, edge-retention, and overall durability. Kasumi’s master artisans in Japan forge these knives
meticulously by hand, resulting in blades that stay razor-sharp up to twice as long compared to regular
kitchen knives, delivering precision cuts every time.
6. Can I sharpen and maintain the knives at home?
Definitely! Kasumi Japans can easily be maintained at home using a whetstone or ceramic honing rod. We
recommend periodic sharpening to maintain the knife’s optimal cutting performance. Every Kasumi knife comes
with
simple care instructions, helping you keep your blade in perfect condition without professional assistance.
7. Is it safe to put Kasumi Japans in the dishwasher?
No. We strongly advise against using a dishwasher for any premium Japanese knives, including Kasumi.
Dishwashers use high-pressure water and harsh detergents, potentially damaging the delicate edge, steel
structure, and handle. Always hand-wash your knives gently with mild detergent, rinse thoroughly, and dry them
immediately to preserve their quality.
📑 Warranty & Returns
8. What is your return policy?
We offer a 30-day money-back guarantee to ensure you're fully satisfied. If, for any reason, you’re not
completely happy with your purchase, you can return the item to us within 30 days of receiving your knife.
Returned knives must be in their original condition and packaging. Upon receiving and inspecting the returned
item, we'll process your refund minus a $25 processing fee.
9. What exactly does the 1-Year warranty cover?
Our comprehensive 1-Year Warranty covers all manufacturing defects, such as loose or broken handles, blade
defects, or unusual corrosion not caused by misuse. It does not cover damage resulting from improper use,
negligence, or unauthorized modifications. If you discover any defect within one year of purchase, submit a
claim through our Help Center. Approved warranty claims will receive a replacement or repair at no additional
cost.
10. How do returns or warranty claims work?
Returns: To initiate a return, email our support at support@kasumijapan.com within 30 days
of
receiving your knife. Include your order number, photos of the product condition, and the reason for return.
After approval, you'll receive clear return instructions. Once the returned product is inspected, a refund
(minus processing fee) will be issued within three business days.
Warranty Claims: For warranty claims, submit a detailed request through our Help Center with your order number, clear
photos of the defect, and a brief description of the issue. After review, if your claim is approved, we’ll
cover all repair or replacement costs and provide a prepaid shipping label to return the defective knife.
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